Refund & Replacement Policy

1. 7-Day Hassle-Free Replacement Guarantee

We stand behind the quality of our products. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, if your AuraFlame™ Ultrasonic Aromatherapy Diffuser & Flame Humidifier arrives damaged, defective, or missing components, we provide an immediate 100% free replacement within 7 days of delivery.

2. Eligible Replacement Conditions

Replacements are granted under the following scenarios:

• The outer packaging or inner product arrived physically damaged during transit.
• The device is mechanically or electronically defective upon initial unboxing (e.g., does not turn on or ultrasonic mist does not generate).
• Incorrect item or missing accessories (such as missing Type-C cable or remote control).

3. Simple 3-Step Replacement Process

• Step 1: Take a short 10-second video or 2 clear photos showing the defect or transit damage.
• Step 2: Message our customer support team directly on WhatsApp at +91 98765 43210 or email care@aethelliving.in with your Order Reference ID.
• Step 3: Once verified by our team, we will dispatch a brand-new replacement unit to your doorstep with priority shipping at zero additional cost to you.

4. Cancellation Terms

You may cancel your Cash on Delivery order at any time before it has been dispatched by replying to our verification WhatsApp message or contacting customer care. Once dispatched, we request you to accept delivery or inform the delivery partner upon arrival.